Accessibility

Whatever your needs, let us know how we can help.

The Magnolia strives to make our venue and live experiences inclusive and accessible to everyone.  For more questions, or information not mentioned below, please contact us at (619) 651-2004.

 

Tickets located in our accessible section can be purchased online at magnoliasandiego.com/shows or through our box office. If you have questions, please contact our box office directly for assistance:

 

- Phone: (619) 651-2004

- Email: themagnolia@livenation.com 

 

For Accessible seating at The Magnolia, please click “Filters” then “Show Accessible Tickets.” We highly encourage you to secure those tickets in advance because space can fill quickly.  If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. If you’ve already purchased non-ADA tickets, you can inquire about ADA accommodations by:

 

- Calling our venue: (619) 651-2004

- Emailing our venue: themagnolia@livenation.com 

 

You can also speak with a staff member about ADA seating when you arrive. They will accommodate to the best of their ability if space is still available. Please be advised that this is done on a first come, first served basis while seating is available. Our accessible seating area can reach capacity quickly, so we recommend arriving early.

 

Accessible parking is located close to our entrance off of W D Hall Dr. You can find our parking map here (< insert link). If you need accessible parking, please speak to a member of our parking staff and they will direct you. Please be aware that space is limited and will be assigned on a first come first serve basis for guests who need it. If you don’t absolutely need accessible parking, please use the general parking lots.

 

The main entrance to The Magnolia is fully accessible. Accessible pathways to our entrance are highlighted on our venue map here. ( < Insert Link). 

 

All guest restrooms have accessible stalls and are located on the left and right sides of our lobby on the first floor.

 

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  

 

At The Magnolia, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

 

Sign Language Interpretation:  

The Magnolia offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by email to themagnolia@livenation.com or call (619) 651-2004 and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. 

 

If you need an assisted listening device, call us at least two days before the event at (619) 651-2004.